Thursday 1 August 2013

HOW TO INSTALL CENTRALIZED INDSOFT(INDSOFT MS OFFICIAL SOFTWARE OF IOCL)

For installation of  indsoft ms you have a good quality of internet connection and virus free o.s(best windows xp sp2),if you want to without any trouble.
for installation indsoft ms just follow the step..



(for password concern with area feild officer or local IS)

1. Strict instructions to be given to Distributor through Sales officer that they should not do any transaction in Old Indsoft once the GDB is pasted in FTP.
2. Please check Go Live report through

2. Uploading of GDB by Field officer in FTP in designated folder a. ftp://203.199.17.105
b. User id and Password : xxxxxx
c. Folder :CentralisedIndsoft
d.GoliveGDBàRespective State Office folder(eg.1100_DLSO)
After pasting GDB, mail should be sent to respective State Office IS group.
3. Programmes to be downloaded
Login in to FTP
ftp://203.199.17.105
User id and Password : xxxxxx
Folder :CentralisedIndsoftàxxxxxx
d.Filename Installation_ver7.zip (Always check download latest version)
Unzip the folder 

4. Installation Guidelines
Please deactivate the Antivirus (mainly Quick heal which will not allow to install the programmes) if any running in the PC as it will not allow creation of required files while installation.
I) I n s t a lla t i o n o f S ER V ER :

Run the following batch files as Administrator (right click and Run as Administrator. In case this option is not there you can Run the file directly)
i. ServerInstall.bat (only in Server Machine. Server and client will automatically installed in Server Machine)
ii. Following 2 DB files to be copied in IndsoftMS directory (D or E drive etc wherever software is installed) Folder :CentralisedIndsoft àConvertedDBàRespective State office Folder (eg.1100_DLSO)
a) DB File 1 : a Zip/rar file with file name X1_DistributorSAPcode (eg.X1_117579.rar) will be available in the above folder. Rename the DB File to X1.db if not renamed.


b) DB File 2 : a Zip/rar file with file name X1_ExtEnv.rar will be available in the above folder. Unzip the File (password “xxxxxxxxxx”) and copy in the Directory where IndsoftMS is copied . DB File name should be X1_ExtEnv.db only. This is a common file for all the distributors.

Note : Please download only X1 DB file pertains to your location. SAP codes mentioned at the end of this file.
iii. Copy IndosftMS.dll and IndsoftMS.jar files from installation folder if not copied.
II I n s tal l ati o n o f CL I E N T :
a) In Server Machine go to Command Prompt (C:\)
b) Type ipconfig (note down the IP address of the Server)
c) Click on ClientInstall.bat (in all Client Machines.) –
d) Type the Server IP address when prompted
e) These batch files will ask for a Drive to select. Select “D” Drive (other than “C” any drive)
f) Copy IndosftMS.dll and IndsoftMS.jar files from installation folder if not copied.
g) No other file should be copied into this folder.
(DO NOT COPY X1.DB AND X1_ExtEnv.db Client PC)
PLEASE RESTART THE MACHINE AFTER COPYING ALL THE ABOVE
After installing the above, please restart the PC(important). The DB will start automatically when PC is restarted.
Connectionconfigerror
In case software is not installed properly, this error will come. The reason could be
a) X1.db and extenv.db might not have renamed. Check the same and rename.
b) PC user may not have administrative privileges to install software in C Drive. Coordinate with the hardwardware service provider to get the administrative privileges
c) Anitivirus might not have disabled before instllation remove the same.
d) Host file entry missing : check in Windows/System32/Drivers/etc – 


e) Open file name Hosts in notepad and check for the following entry. In case this entry is missing, add this entry in host file and save.
127.0.0.1 IndsoftMS
e) In case all of the above are available, in the Startà run type the
following command
services.msc
A list of services will display. Check for service SQL anywhere
IndosftMS . Restart this service. In case it does not restart or gives an error started and stopped, it indicates the software is not installed fully. 


e) As a last resort try the following command

In case software is successfully installed, it gives an message IndsoftMS service started successfully, if not it gives an error either IndosftMS service does not exist or error in starting IndosftMS. 


In such case, change the PC and install in some other PC
5. Go to IndosftMS folder (D or E drive etc) wherever installed, and double click on IndsoftMS.jar. The Centralised Indosft will start. Copy the shortcut to desktop
6. Initial login will be Admin and the password will be as per old Indosft.. The password length restricted to 8 characters. In case password length is morethan type only first 8 characters.
7. Instal the Remote Login Ammy Admin ID which is available under FTP à Centralised Indsoftà IndosftMSàRemote Login for providing Remote assistance by Sales officers/ IS department.
Guidelines for Starting the operations
1. EOD Operation: (check for the Date of application and if the date is not current date then only do EOD).
2. In case the application is running on previous date (check Application date on Main screen), perform EOD operation through using EOD login (LOCIN) Menu-àMainteanceàEOD.
3. EOD operation to be carried out through LOCIN Login.
4. While doing EOD, if any data transfer is pending to central Server, user has to ClickàMaintenanceàSync to Central Server till such time the entire data is synced Central Server.
5. All cash Memos beyond 48 hours to be cancelled. A list of cashmemos will display. Go to Admin Login, cancel the cash memos by Clicking Beyond 48 Hours check box.
6. EOD operation may take more than 5 to 10 minutes. Please wait till it completes. In case of any error messages, the same needs to be corrected and rerun the EOD operation.
7. In case the application is running on current date, perform the EOD operation at the start of the next day operation.
8. Please ensure completion of this activity by Distributor
9. Before EOD, update the Rate Master

10. Set the Cash memo Format Menu---File-àCash Memo Print set up on intial login. Find out from distributor what format they are using


(Single,2 per page and 3 per page.)
11. Find out from the Distributor their RSP (RSP, Vat, Discount etc) and update through Menuà Rate Masterà Product Rates for all the equipments indvidually. Cash Memo will not generate if rates are not maintained.

Important : Vat to be maintained for all the equipments/materials
(Mandatory). In case distributor maintains VAT for any material/ equipment, maintain the rate informed by the distributor, otherwise maintain 0 value.
12. Printers to be tested
13. Internet Connectivity to be tested
14. In case any error in Sync operation, the reason could the user ID not created in Central Server for the distributor. Contact SO IS for needful action.
15. In case of any problem distributor faces in operating the software, any errors in central transactions, distributor should post the problem through

Help-à Contact us àClick the Link to report problems to Help desk.
Any problem should be posted here only.
16. Sales officers to Login to IndsoftCMS and check the problems posted by distributor through Centralised IndsoftàCentralised Indsoft Solution Portal.
17. First Level support will be Sales officer to clarify the doubts of the Distributors and in case the same can not be resolved by sales officer Click à Referred to SO IS so that second level support will be given by State IS. IN case State IS is unable to resolve they will refer to HO IS.
18. In case of Urgency / Critical issues, mail the problem to cool.anupgupta@rediffmail.com.



154 comments:

  1. I bookmark you and will try it. Thanks for sharing. desktop alerting software

    ReplyDelete
    Replies
    1. sure...and if u get any trouble just mail to me...

      Delete
    2. i made anew connection but selected the scheme (without deposit) wrongly.how to get it fixed?? plz help n mail me on ipgsaf@gmail.com if possible

      Delete
  2. Heartily Thankfull to Anup, an excellent person to deal with ....helped me online and offline ( whatever he could have done)until the client was finally installed on my other machines.....
    thnx bro....:)

    ReplyDelete
  3. sir not syncronize local transtaction why that problem coming?

    ReplyDelete
    Replies
    1. it may be for server error/reset your internet connection and restart your system

      Delete
  4. for sbc to dbc software release two cyl. for customer...what can i do

    ReplyDelete
  5. hi sir,dead card activated and converded sbc to dbc, but problem with sbc to dbc cash memo for 2 cylinder at the same time

    ReplyDelete
    Replies
    1. this was programming mistake...contact with your state office_IT branch/ local IS

      Delete
  6. Is centralized indsoft compatible with windows 7(32/64 bit)?

    ReplyDelete
  7. Please give detail notes of this software

    ReplyDelete
  8. Please give detail notes of this software

    ReplyDelete
  9. sir client not working please help me

    ReplyDelete
  10. please if u can assist through ammy or teamviewer then it ill be a pleasure...thank you

    ReplyDelete
    Replies
    1. sure..its my plzr...you can mail me your contact details on cool.anupgupta@rediffmail.com

      Delete
  11. Sir, how do i make CAV entry ?

    ReplyDelete
    Replies
    1. log in with admin,goto >administration>customer adjustment>cav entry(NB-before cav entry please ask from your field officer)

      Delete
  12. Hi,
    I am getting error while installing client at windows 7 pc. On running "Client Install.bat", I get these messages:

    Scanning existing host file for Indsoftms entry
    The network connection could not be found.

    More help is available by typing NET HELPMSG 2250.

    System error 53 has occurred.

    The network path was not found.

    Can you please tell me how to resolve this problem

    ReplyDelete
    Replies
    1. manual input your ip add. on host file. or contact me on mail cool.anupgupta@rediffmail.com

      Delete
    2. this could be the problem of same network problem

      Delete
  13. SIR HAMARA INDSOFT CENTRALISED SOFTWARE NAHI KHUL RAHA HAI SWAMI INDANE SERVICE HUSSINABAD

    ReplyDelete
    Replies
    1. contact me on mail and discribe your problem with error code cool.anupgupta@rediffmail.com

      Delete
  14. ANUP JI PROBLEM WHILE INSTALL\ING VER 8 ON CLIENT. CONFIG ERROR. PLS HELP ME THROUGH AMMY OR TEAMVIEWER

    ReplyDelete
  15. anup ji tdq file not sync . what is the problem imy indsoft running on 7th jan.

    ReplyDelete
    Replies
    1. due to server and power maintenance by reliance power,server is closed today i.e, 12.01.2014

      Delete
  16. we are facing probl;em from last 4 days from 7th jan 2014

    ReplyDelete
  17. PLEASE HELP ME HOW TO PRINT SLIP IN 80 COLUMN PRINTER OF EPSON LX-310

    ReplyDelete
    Replies
    1. please specified your working ver. i mean centralised or old indsoft?

      Delete
  18. hello anup g...I am from Moradabad .....suffering problem for data sync..with our centralized indsoft..We are unabel to change our indsoft date...Our field officer always says that system is under maintenance...When all data sync than KYC data for new connection could not be sync...Please help

    ReplyDelete
  19. anup ji

    my no. is 9530639239 . can i call u

    ReplyDelete
  20. anup ji

    i am facing problem in client machine. i change my hard disk. server installation working ok. but in client software not working. but when i attached old harddisk on server when client machine working properly. i think problem in new hard disk win7 installation pls call or sms me i will call u. i also call from other number u not pick the phone .pls call /sms thanks

    ReplyDelete
  21. hello anup ji i am gurdeep from jalandhar punjab. my harddisk crash so i change it. now serveris ok. but indsoftms on client machine are not running config error appear. when i try to run software. i also try db updater but same problem appear pls solve the problem

    ReplyDelete
    Replies
    1. check your server and client i.p address both.
      if any prob. on run >type>system32 >enter
      drivers>etc>host(open host file in notepad and put manual i.p address)please do this step under a network engineer

      Delete

  22. Sir.. For the last three days Iam facing a problem in our indsoft as it says latest update avilable please update and when I do so the status bar dosen't show any progress. please help

    ReplyDelete
  23. put manaul update into...collect it from ftp server's "test1" folder,paste the containing items into my computers installtion drive under folder indsoft ms

    ReplyDelete
  24. sir my indsoft X1 AND X1_ExtEnv delete ho gaya ha indsoftms chala nai rha ab x1 and x1_extenv kaise mila gaya mujhe fr

    ReplyDelete
    Replies
    1. method 1-you may restore your system if computer has any restore point start menu>programme>accessories>system tools>system restore and restore your system at the point when your computer was o.k
      method 2- communicate with your field officer and ask him to address and contact no. of state area office(system department) designation- Senior IS.

      Delete
  25. sir , how do i make block in entry.

    ReplyDelete
  26. sir , how do i make block in entry.
    please reply me.

    ReplyDelete
  27. sir , kindly attach insoft ms user manual. and please said canciletion system sl69 & stv .




    ReplyDelete
  28. sir,win8 me indsoftms install nahi ho raha hai connection confinf error de raha hai sql not start

    ReplyDelete
  29. This comment has been removed by the author.

    ReplyDelete
  30. INDIAN OIL ftp://59.185.238.17/

    ReplyDelete
  31. sir how i can delete blocked transaction

    ReplyDelete
  32. Sir How to clear for Transaction lock for Consumer

    ReplyDelete
  33. sir when i go for EOD operation then a window open and a message displayed in desktop of "build mismatch retry updating by clicking on indosoft ms.jar or download the latest dll from ftp.what can i do?another problem is EOD operations takes more time near about 30 minutes.any soln for this?pls reply.i am dipak from jammu.thankyou for your help on yesterday.

    ReplyDelete
  34. Is centralized indsoft compatible with windows 8(64 bit)?

    ReplyDelete
  35. sir i have face the sql anywhere.indsoftms service on local computer started then stopped. some service stop automatically if they are not use by other services or program. error and i am use command dbsvc -u indsoftms also in error starting service indsoftms..
    please help how can solve this problem..

    ReplyDelete
  36. kindly sir for wht we prepare CAV tell me that

    ReplyDelete
  37. from where we can download build32 of indsoft

    ReplyDelete
  38. Sir from yesterday onwards we cant eod the application date is not changing display stock sometimes goes through central server bt during stock its cant finsh how many times i have tried bt its shows error code 5001 5003 central server has rejected your request latest update 33 patche we r using what to do

    ReplyDelete
  39. Sir,
    I'M FROM GHARGHODA INDANE IMY MY SOFTWARE SOME CUS.. HAS LOCKED BEFORE 2 MONTH IN REFIL TRANSACTION GENERAT CASHMEMO HAS'T SHOW , SIR HELP US TO UNLOCK THEM..

    ReplyDelete
  40. sir,
    without any notice, when i try to login indsoft, it says may be wrong id or password even i enter correctly.
    please help
    regards
    Donald
    from ms mahalaksmi indane gas, imphal, manipur

    ReplyDelete
  41. PLEASE TELL THE PROCESS TO CHANGE HOME DELIVERY CUSTOMER TO C-N-C

    ReplyDelete
    Replies
    1. for this just go to rifil transaction generate cash memo but before generating memo in downdown of delivary mode select which category you want either cnc or home delivery

      Delete
  42. Hi Anup
    I am Pathak
    Indsoft while clicked update menu comes and update remain 0% always
    How FTP be used for downloading enc file..
    Please visit my place.
    Thanks
    B,Pathak

    ReplyDelete
  43. Hi! Anup
    Greetings of the day!!!!
    I tried to create user roles in user management.
    the users are created but those things are not activated.
    i don't know how to activate them!!!! plz let me know the how to activate them ASAP

    Thanks & regards
    anji babu

    ReplyDelete
  44. Respected Sir

    My pc windows 8.1 64 bit os. centralized indsoft not installed because some error message reflected connection configuration error please help us.

    ReplyDelete
  45. what is error code 6
    plz explain to us
    its urgent

    ReplyDelete
  46. indosoft software give me

    ReplyDelete
  47. Respected Sir

    some coustomer enter in give it up scheem through ivrs booking
    how to cancel give it up scheem
    please help me

    ReplyDelete
  48. AC 4 Repush request not synh wants to cancel. PL advise how?

    ReplyDelete
  49. how to work on indane gas office use application software ( indsoft )

    ReplyDelete
  50. SIR FROM YESTERDAY WE ARE FACING A PROBLEM. SYNCHRONZTION OF CENTRAL TRANSACTIONS IS NOT GOING AND LOCAL TRANSACTIONS IS GOING. WHATS THE PROBLEM OF IT?

    ReplyDelete
  51. Dear sir, my server pc OS Corrupted. Now, I want to reinstall the OS. After that i have to run the serverinstall.bat file or directly indsoft will open.kindly suggest in this case.

    ReplyDelete
  52. Our SAF Code is 288975 we can not operate correctly, some KYC had entered, afterwards SV were not available, some SV generated twice, in the case of Cash Memo same problem arised, kindly suggest, E-mail:banerjeebasudeb10@gmail.com or karmakarmohan71@gmail.com

    ReplyDelete
  53. Our SAF Code is 288975 we can not operate correctly, some KYC had entered, afterwards SV were not available, some SV generated twice, in the case of Cash Memo same problem arised, kindly suggest, E-mail:banerjeebasudeb10@gmail.com or karmakarmohan71@gmail.com

    ReplyDelete
  54. Sir Please tell me how can make SBC to DBC
    tell me full prosses

    Thanks Dearzz

    ReplyDelete
  55. Hi
    This is Indra Deo Yadav
    Nautanwa Gas Service
    I am unable to share this indsoft in our two pcs.. Can u help in this issue

    ReplyDelete
  56. is there any way of getting a log of all activity done in indsoft?
    i want to access the list of name an address changes done in the software... CAN YOU PLEASE HELP??

    ReplyDelete
  57. syn not working please help

    ReplyDelete
  58. Though it is an old post, if answered my queries I want to ask regarding "contact to admin" error on insoft client pc. What could be the problem and what to do for solution? Please email me on seichungnung@gmail.com . System - windows 7 admin and windows xp clients.

    ReplyDelete
  59. sir,how to release the transaction lock.

    ReplyDelete
  60. RECENTLY UPGRADED TO WIN 10 FROM 7... NEED HELP TO RE-INSATLL...PLZ HELP

    ReplyDelete
  61. WHAT IS THE ID & PASSWORD FOR FTP LOGIN

    ReplyDelete
  62. HOW TO CHANGE CONSUMER SCHEME?

    ReplyDelete
  63. hi please tell me the configuration and operating system required for server and client for indsoft software

    ReplyDelete
  64. dear sir,
    EOD OPERATION ERROR CODE: 5001
    DISPLAY MESSAGE: YOU HAVE A PREVIOUS RUNNING EOD SECTION THERE IS AN ERROR OCCURED IN RESTORING IT. EOD CANNOT CONTINUE. PLEASE LET ME KNOW HOW TO RECTIFY THIS PROBLEM. WAITING FOR YOUR VALUABLE REPLY

    ReplyDelete
  65. dear sir,
    how can reprint sv

    ReplyDelete
    Replies
    1. Open the indsoftms
      Go to "Queries" then "Central Request Status/Print Response" Select Document type click show request and select apka xid number or click kijiye Print Response Data.

      Delete
  66. This comment has been removed by the author.

    ReplyDelete
  67. Dear Sir how to delete aadhar number of transfer consumer from previous gas agency...

    ReplyDelete
  68. not install how to install indsoft

    ReplyDelete
  69. how to date chenge in indsoft?

    ReplyDelete
  70. please help me...plz tell me details how to date chenge made in indsoft

    ReplyDelete
  71. anup ji main janna chahta hu indsoft ms me jitne option hai o option ka bareme.
    kon option ka konsa kam hai o janne ke liye mujhe kya kam karna hai ?
    please joldi bataye.

    ReplyDelete
  72. anup ji main janna chahta hu indsoft ms me jitne option hai o option ka bareme.
    kon option ka konsa kam hai o janne ke liye mujhe kya kam karna hai ?
    please joldi bataye.

    ReplyDelete
  73. MY IVR CLINT NOT WORKING mob no. 8606971610 NOT RECEOPOING PLEASE GIVE ME COMPLAINT NOUMBER OR SUGGEST ME. MS Uday indane gas agency bilram kasganj up

    ReplyDelete
  74. This comment has been removed by the author.

    ReplyDelete
  75. Delivery ke bad old Cashmemo print korne ke koi tarika hai. Agar tarika hai to kaise or nehi hai to no bol dijiye
    Please reply me

    ReplyDelete
  76. reffil delivery not working
    reason is -157

    ReplyDelete
  77. Sir please help I save ac4 invoice without defective cylinder correction the ac4 invoice had saved so please sent suggestion for cancel ac4 invoice

    ReplyDelete
  78. I cant open "Print Documents" in Queries option. Please help.

    ReplyDelete
  79. Sir indosoft software hang ho raha ,only sync data show kar raha hai, baki uper ke menu show ni karta.what is problems in indosoft software.jaise hi data sync karte hain , hang ho raha hai.please help me.
    Narender kumar
    Hpssc indane gas agency rohru
    9882256712

    ReplyDelete
  80. dear Anoopji,
    my server pc crashed. i am able to salvage all soft ware files in d drive. however i am not able to make another computer as server with the procedure given in this blog. after installation of software with server.bat it gives config error. the service sql anywhere Indsoft Ms is not starting. pl. help
    yash 9408709935

    ReplyDelete
  81. Sir may I call you ? My contact no 7002504949

    ReplyDelete
  82. can indsoftms installed in windows 10 64bit

    ReplyDelete
  83. In THE INDSOFT ms DATE NEVER CHANGE , DOCUMENT PENDING OR current date 23/08/18 N Systme date is 28/08/2018.
    what is Problem In THe Software or link
    GEENJALI GAS 9782822106

    ReplyDelete
  84. Sir we made a sv aginst tv issued by ioc. Sir booking confirm karte samay usme no records for this selection likha aa raha hai. Iski wajah se date bhi change nahi ho rahi hai... Please help sir

    ReplyDelete
  85. Sir kia aap meri ms indsoft ko Clint banane me help krenge

    ReplyDelete
  86. Please sir contact no 7070775557

    ReplyDelete
  87. Sir center server open nahi ho raha hai

    ReplyDelete
  88. Dear sir my 2 refil pending for the sync so i can't change my system date

    ReplyDelete
  89. Sir one invoice received & provisional
    Etc issued but not effected in my stock on 16th November 2018 so we cantc do the EOD please help me.

    ReplyDelete
  90. Hi Anup ji
    I Cant Sync The Error SQL Anywhere Error 675:External environment could not be started..

    ReplyDelete
  91. I am new distributor indane help desk no open in my agency name in my system so please solve this problame i pay your charge .

    ReplyDelete
  92. I am open help desk > newquewries agency name NULL solve this problame.

    ReplyDelete
  93. Please share contact number

    ReplyDelete
  94. what is ression ERROR CONNECTIVITY: SQL Anywhere Error -154: Wrong number of parameters to function 'spr_RefillCashMemo_Cancellation'

    ReplyDelete
  95. Sir Mera indosoft install nahi Ho raha hai

    ReplyDelete
  96. How to add printer HP LaserJet P1108 in indosoft packeg

    ReplyDelete
  97. does indsoft software works with windows 10 64bit?

    ReplyDelete
  98. sir, problem in printing sv in a4 size paper

    ReplyDelete
  99. Sir ur pr stock is negetive to not change eod plese keep reply sir

    ReplyDelete
  100. Central server link please send

    ReplyDelete
  101. hello sir,
    i have problem of indsoftms. the problem is showing patch version mismatch so please give me the solution.

    ReplyDelete
  102. Insoft not opening..please help me sir phone number 9089546582

    ReplyDelete
  103. how to open indsoft sir plz guide

    ReplyDelete